Take clock from the wall and gently shake it in different positions, also upside down. If none of the above help, please follow the next steps:Wind clock up by pulling up all weights. If that does not help immediately, try to move the bar several times up and down (in and out), and move the minute hand on the next half/full hour.If the cuckoo still does not call, gently pull the right weight (it is the weight for the cuckoo) a little bit and try again by moving the minute hand (long hand) on the half/full hour.Ĥ. Try the clock by moving the minute (long) hand to the next half/full hour and see whether the cuckoo calls. If you move it down (pull it), the cuckoo calls on the half hour and on the hour. If you move this up ( push it), you can turn the cuckoo off. It is either underneath the cuckoo clock cabinet (shaped like a ring) next to the hook of the left weight or at the left wall (shaped like a bar). The night-off handle may not be in the correct position. Push up the bolt that blocks the cuckoo door.ģ. You may have forgotten to unbar the cuckoo door. 8-day clocks with music only have one clamp.Ģ. Then, pull out the clamps that stick around the bellows. Put a newspaper or cloth on a table, put the clock face down on the newspaper/cloth, push up the small bolt that sets free the back lid, take a screwdriver and put it in the hole on the top end of the back lid (next to the bolt), and pull open the lid. Take off weights, pendulum, and top carved piece (only traditional carved cuckoo clocks). You may have forgotten to remove the clamps that secure the bellows during transportation. If the clock still gains time, repeat the aforementioned.ġ. To correct that, take off the pendulum, slightly move up the leaf/shield, put the pendulum back on, and make the clock run. Hang the pendulum back on and push it to the side to make it run. Caution! You may hit your fingers with the hammer which may cause injuries. Take off the pendulum, put it face down on a thick newspaper or cloth, take a small hammer, and carefully hit on the black metal holders that they tighter hold the pendulum stick. If the clock keeps losing time even though you have moved up the leaf/shield, then the leaf/shield is not properly fixed to the pendulum stick. If the clock still loses time, repeat the aforementioned. Then push the pendulum to the side to make it run. To correct that, take off the pendulum, slightly move up the wooden leaf/shield, and hang the pendulum back on. If none of these remedies help, please send an email to or a fax to 011 49 (7833) 7724. We listed the possible malfunctioning alphabetically, indicating what to do to make the clock run again. This list is a collection of frequently asked questions about the functioning of cuckoo clocks. The individual components of the clock must also be manufactured in the Black Forest, ensuring that the entire production process is deeply rooted in the region.Īccording to Ingolf Haas, the president of the Black Forest Association, " Our customers want a mechanical clock, and that is what makes our clocks stand out." This commitment to mechanical craftsmanship distinguishes genuine German cuckoo clocks from their imitations.Īdditionally, the VdS certificate is designed to be bilingual in German and English, reflecting the international appeal of these remarkable timepieces.Here you can download our manual & troubleshooting guide as PDF. It is not merely a proof of the clock's Black Forest origins but also a testament to the fact that it is exclusively mechanical. The VdS certificate, which is awarded by the Black Forest Association, is a guarantee of the clock's origin and quality. The introduction of a certificate of authenticity has been a pivotal step in ensuring that cuckoo clocks from the Black Forest region meet specific criteria. Founded in 1999, this organization has been dedicated to preserving the heritage of the Black Forest and maintaining the high standards of craftsmanship associated with these iconic timepieces. The Black Forest Association plays a crucial role in upholding the quality and authenticity of cuckoo clocks.
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